Shipping Policy

Last updated: November 2025

Thank you for shopping with PawWhite™.
Below you will find all information regarding our shipping process, delivery times, and conditions.

1. Order Processing

All orders are prepared and dispatched within a few days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email containing your tracking link.

Please note that during peak periods or holidays, handling times may be slightly longer.

2. Delivery Times

Average delivery time within the European Union is 7–12 days, depending on your location.
For destinations outside the EU, delivery may take 10–20 days on average.

Please note that these are estimated delivery times and may vary depending on the destination and local postal conditions.

3. Shipping Costs

  • Free shipping for all orders over €20

  • For orders below this amount, a small shipping fee is calculated at checkout based on your destination

All prices are displayed in Euro (€) and include VAT where applicable.

4. Tracking Your Order

Once your order is on its way, you will receive an email with your tracking number and a direct link to monitor your delivery in real time.
If you have not received tracking information within a few days, please contact us at team@pawwhite.com.

5. Delivery Information

Our shipments are handled by trusted logistics partners within the EU network.
Orders are delivered to the address you provide at checkout — please make sure all information is correct to avoid delivery issues.
PawWhite™ is not responsible for delays or parcels lost due to incomplete or incorrect addresses.

If a parcel is returned to us because delivery was not possible, we will contact you to arrange reshipment.

6. Customs and Taxes

For orders outside the European Union, customs duties or import taxes may apply.
These fees are determined by local authorities and are the customer’s responsibility.
PawWhite™ is not responsible for any customs delays or additional costs.

7. Delays and Lost Parcels

We always aim to ensure timely delivery. However, factors such as customs inspections, public holidays, or courier issues may occasionally cause delays.
If your parcel has not arrived after 30 days, please reach out to us so we can assist you in locating or replacing your order.

8. Damaged Packages

If your parcel arrives damaged or opened, please contact us immediately at team@pawwhite.com and include clear photos of the packaging and items received.
We will review your case and provide a replacement or refund if applicable.

9. Contact Us

For any questions about shipping or delivery, please contact our customer service team:

📧 team@pawwhite.com
🏠 PawWhite Agency
Via Libertà 11, 40020 Casalfiumanese, Bologna, Italy